Privacy & Cookies

1. Information we collect

Depending on how you use the site, we may collect:

• Order and customer details: your name, business name, contact details, billing or delivery address, order history, payment method and payment status.
• Enquiries and mailing-list details: your name, email address and anything you include in a message.
• Wholesale details: business and contact information, ABN where supplied, delivery requirements, invoices and account notes needed to manage the relationship.
• Technical information: IP address, device and browser information, pages visited, approximate location and referral source where optional tracking is permitted.

2. How we use it

We use information to process and deliver orders, provide support, answer enquiries, manage wholesale accounts and invoices, keep business and tax records, prevent misuse, improve the site, and credit referrals. If you join the mailing list, we use your email to send updates and offers; you can unsubscribe at any time.

3. Payments

Payments may be processed by third-party providers such as Webflow Ecommerce, Stripe or PayPal. Niskai Aquatics does not receive or store your full payment-card details. Bank details supplied for a transfer belong to Niskai Aquatics; we may record the chosen payment method and whether an invoice has been paid.

4. Cookies and browser storage

Essential cookies and storage support security, forms, checkout and other basic site functions. These cannot be switched off through our banner without breaking the site.

You can revisit your choice using the Cookie settings control on the site. You can also clear or block cookies in your browser, although doing so may affect checkout or other features.

5. Who may receive information

We may share only what is reasonably necessary with service providers that help operate the business, including Webflow, Google, Meta, payment processors, delivery providers and professional advisers. We may also disclose information where required by law. We do not sell or rent personal information.

6. Overseas processing

Some service providers may process or store information outside Australia. Their locations and practices may change. We choose established providers and take reasonable steps appropriate to a small business to protect information in our control.

7. Retention and security

We keep information only as long as reasonably needed for orders, support, accounting, tax, legal or dispute purposes. We use reasonable administrative and technical safeguards, including keeping some business records offline. No website, storage system or transmission method is completely secure.

8. Access, correction and complaints

You may ask what personal information we hold about you, request a correction, or raise a privacy concern. We may need to verify your identity before releasing or changing information. Contact us using the details below and we will respond within a reasonable time.

If the Australian Privacy Act applies to the matter and you remain dissatisfied, you may be able to contact the Office of the Australian Information Commissioner.

9. Children

The site is not directed to children under 16, and we do not knowingly collect personal information from them without appropriate consent.

10. Changes to this policy

We may update this policy when the site, our services or relevant requirements change. The current version and its last-updated date will appear on this page.